FAQs

 

1. How can I contact you?

You can reach us via email at seralax.ca@gmail.com. We aim to respond to all inquiries promptly and professionally.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We ensure that all items are dispatched efficiently to provide timely delivery to our customers.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning an item?

To initiate a return, please contact us at seralax.ca@gmail.com. We will provide you with the necessary instructions to complete the return process.

5. How long does it take to process a refund?

Once your return is approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

6. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it, either through a replacement or a refund.

7. Do you offer international shipping?

Yes, we currently ship to the U.S., Canada, Europe, and select other countries. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

8. How long does shipping take?

Domestic orders typically take 7-14 business days for delivery, while international orders may take 14-21 business days. Delivery times may vary based on your location and external factors such as customs processing.

9. Can I exchange my product for a different item?

The fastest way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

10. What if my order is lost during transit?

If your order is lost or damaged during transit, please contact us within 14 days of receipt. We will investigate the issue and provide a resolution, either through a replacement or a refund.